Frequently asked questions

Guestwise is a digital invitation and RSVP platform for weddings, open houses, aqiqah, birthdays and corporate events in Malaysia, Singapore, Brunei and Indonesia. Each family receives a personal invitation link with its own seat limit, so hosts get an accurate headcount instead of counting WhatsApp messages.

Most sites give you one shared link per event. Guestwise gives each invitation its own link that knows who the guest is, how many seats they have and which sessions they are invited to. It adds seat limits per family, akad/resepsi or time-slot sessions with capacity, two family sides with co-hosts, automatic reminders, event updates and QR check-in at the door.

Weddings and engagements, open houses for Hari Raya, Chinese New Year, Deepavali and Christmas, aqiqah and kesyukuran, doa selamat, birthdays, anniversaries, graduations, reunions, corporate dinners, launches and community events.

Guests can see their invitation in Bahasa Melayu, English, Bahasa Indonesia or Simplified Chinese. Each invitation can have its own language within the same event, and hosts can translate their own text per language.

No. Guests open the link from WhatsApp, SMS or email and reply in their phone browser in under a minute. They can come back to the same link to change their reply.

Each invitation has a number of adults, children and an optional +1. Guests tick named members or choose numbers within that allowance, so a reply can never exceed the seats you offered. You can raise a family’s allowance at any time.

Yes. Create each part as a session and tick per invitation which sessions apply. Guests only see and reply for their own sessions, and the dashboard shows a separate count for each.

Yes. Create sessions such as Sesi 1, Sesi 2 and Sesi 3 with a capacity in people, and let guests choose one slot. Full slots close automatically.

Yes. Name two family sides and invite a co-host for each side. Each co-host sees and manages only their side; the owner sees everything and the combined total.

Yes. Save the sheet as CSV and upload it. Column names in English, Bahasa Melayu, Bahasa Indonesia and Chinese are recognised, local phone numbers are converted for WhatsApp, and possible duplicates are flagged before import.

The same invitation is updated (never duplicated), the change is recorded in its history, and it appears under “Changed reply” so you can review it.

Yes. Turn on Open RSVP to get a single link anyone can use, with a maximum party size per reply. Each reply becomes an invitation in your list. For family and close guests, personal links give more accurate numbers.

Yes. Open the guest and record the reply; it is logged as recorded by the host.

Open the Send page and tap WhatsApp next to each family. WhatsApp opens with a personal message in that family’s language and their own link. Guestwise marks the invitation as sent.

Email sending is included from Event Pass. SMS opens your phone’s messaging app with the message prepared. You can also copy the link or print the family’s QR code on a card.

On Event Plus and the Vendor plan, pending guests with an email address receive reminders 14, 7, 3 or 1 day before your reply date — you choose which. Guests without email can be nudged on WhatsApp in one tap from the Follow up page.

Yes. Each invitation shows when it was sent and first opened, and the dashboard lists guests who opened it but have not replied.

Edit the details and Guestwise offers to post an update. It appears at the top of every invitation, and you can email guests or send it on WhatsApp.

Attending guests see a QR code on their invitation. Helpers scan it with the normal phone camera, which opens the invitation with a check-in panel showing the family, seats and confirmed number. No scanner app is needed. Helpers can also search by name.

No. Share the secret door link from Families & team. Opening it once authorises that phone for the event. You can replace the link at any time.

Yes. Add bank details and an optional DuitNow, PayNow or QRIS image in the gifts section. Money goes directly to your account; Guestwise never handles it and charges no fees on gifts.

Yes, from Event Pass. The export includes each reply, adults, children, plus-ones, sessions attended, dietary needs, answers to custom questions and check-in data.

Yes for up to 30 invitations, including publishing and WhatsApp sending. One invitation is one family or one person.

Most weddings fit the Event Pass (300 invitations, roughly 750–900 guests). Large weddings use Event Plus (1,000 invitations) for automatic reminders, QR check-in and no branding. Both are one-time payments for one event, shown in MYR, SGD, BND, IDR or USD on the pricing page.

Not for couples and families — Event Pass and Event Plus are one-time payments. Only the Vendor plan for planners and resellers is monthly, or prepaid for 12 months.

Cards in MYR, SGD, BND, IDR and USD. In Malaysia, one-time payments can also use FPX online banking or GrabPay.

Yes. Start free and upgrade from the event dashboard. Upgrading from Event Pass to Event Plus costs only the difference.

Only you and the co-hosts you invite. Personal invitation links are long random codes, invitation pages are hidden from search engines, and guests only see their own invitation.

Data is stored on our servers and transmitted over HTTPS. You can delete an event or your whole account at any time, which removes the guest lists and replies immediately.

Yes. It supports email collection, custom questions such as company or meal choice, co-hosts, automatic reminders, QR check-in and attendance exports.